Return & Cancellation Policy
Order Cancellations (1-Hour Window)
You may cancel your order within 1 hour of placing it.
After 1 hour, your order will begin processing and cannot be cancelled.
Returns & Replacements (30 Days)
30-Day Return Period
You may request a return within 30 days of receiving your order.
Return Shipping Costs
Return shipping costs are not covered by us and are the customer’s responsibility.
Defective or Misprinted Items
If you receive an item that is defective or misprinted:
-
Contact us within 30 days
-
Provide your order number and a photo of the issue
-
We will provide a replacement at no extra cost
Address Changes
If you need to update your shipping address, email us before your order ships with:
-
Your order number
-
The current address
-
The updated address
We can only update the address BEFORE the order leaves our facility.
Custom/Personalized Products
Many of our items are customized.
Once an order is placed, it immediately enters production and cannot be changed (style, size, color, or photo).
We are not responsible for incorrect selections made at checkout.
Product Image Disclaimer
Actual product colors may vary slightly due to screen resolution differences.
Lost Packages
If a package is lost in transit, we can replace it at no cost.
If you prefer a refund instead, we must allow 14 days to confirm the package does not arrive.
Contact
For any questions or return requests, email us anytime at:
info@shopsohobloo.com